There are many reasons why an account does not receive communication from us. There are instances when the email address registered in our system is misspelled. Sometimes, emails coming from our system bounces back when sent to the registered email address so the email address gets flagged. Other times, the customer did not check the GDPR box when subscribing to our newsletter.
In any case, you may contact us at firstname.lastname@example.org so we can resolve this issue for you.